Promising start to a bright property investment journey: Neil and Gemma's Story

Neil and Gemma’s property management journey with NXTGEN Property may only just be beginning, but it is already off to a very strong start. 

Given their previous experiences with other property management and the added challenge of being located in New South Wales, Neil and Gemma knew they were looking for a team that could not only manage their 2 investment properties but also provide transparency, effective communication and a great understanding of the Townsville market. “Finding property management that prioritised communication was vital” said Neil. 

On the lookout for new property management, Neil turned to his property investment group looking for recommendations. He knew that recommendations from those with first-hand experience would be invaluable in finding a reliable solution. As an out-of-state investor, he needed insights from people who had successfully navigated similar challenges, especially in managing properties remotely.

After receiving several recommendations, Neil and Gemma met with NXTGEN. From the outset, NXTGEN impressed them with their professionalism and extensive understanding of the Townsville property market. They were also relieved to find a team that was dedicated to staying on top of market trends, rental demand, and legal requirements. 

From the very beginning, they felt supported as Lauren and Kym guided them through the often complex process of changing property management. This included one that was in the process of being leased. They carefully handled the necessary paperwork, coordinated communication with the outgoing management, and ensured that the handover was smooth. “Every step of the way, Lauren and Kym kept us informed, explaining each part of the transition, so we always knew what to expect” said Neil

Not only did Neil and Gemma find Kym and Lauren great to deal with, but they also found the whole team very forthcoming and responsive. Being out of town, Neil felt that communication was going to be key to staying on top of any issues or potential challenges. 

Now Neil and Gemma feel their investments are being taken care of by the right agents for them and they also intend to keep using NXTGEN as their portfolio grows. This partnership promises a brighter future for their investment portfolio.