A Legacy of Trust: Louise's Story with NXTGEN Property

Louise's journey with NXTGEN Property is one of deep trust and enduring relationships. It began over 20 years ago when her parents became some of Kym Patterson’s first clients. Over time, they amassed an extensive portfolio of investment properties, which her father gradually entrusted to NXTGEN Property (formerly Virgo Patterson) for management. Understanding the importance of planning for the future, her father spoke to Kym to ensure that when the time came, his daughters, including Louise, would be well cared for.

Four years ago, Louise and her three sisters inherited this portfolio along with their parents’ home. When it was time to sell their beloved childhood home, the sisters knew Kym was the perfect person to handle the sale. "Kym understood the sentiment, emotion, and sensitivity involved in selling a childhood home and handled it phenomenally," Louise recalls. His long-term connection to the family made him feel personally invested in the process.

During the initial consultation, Kym provided valuable recommendations for repairs and maintenance to achieve the best possible outcome. He even suggested trusted tradesmen to complete the work, making a potentially stressful process much smoother. The hard work paid off when the property sold for above the asking price.

When Louise later decided to sell some properties from the portfolio, she didn’t hesitate to choose Kym again. The first property was sold directly to the tenant, with Kym negotiating a fair and reasonable deal for all parties. The second property was under contract within just six days, a testament to Kym's expertise and dedication.

Louise not only trusts Kym with the sale of her properties but also believes that NXTGEN’s property management team is the best choice for managing her investment properties. She has full confidence in Lauren Patterson and her team, who consistently provide excellent service. "Lauren and her team stay on top of everything, so we've had minimal issues to resolve over the years," Louise says. Even during challenging situations, like Cyclone Yasi, the team remained proactive and supportive.

This long-standing relationship has left Louise extremely satisfied with NXTGEN Property. She wouldn’t consider going anywhere else, knowing that her investments are in the best of hands.